Scope of this policy and site identity
This policy explains how the Zodiac Casino Quebec website handles personal information when you visit https://zodiac-casino-quebec.ca/, use our support form or follow a link published on our pages. It applies to our website and not to the separate practices of a partner casino, payment provider or other external service.
Zodiac Casino Quebec is responsible for information received directly through its own pages. This policy is effective July 26, 2026 and may be updated when our tools, legal obligations or support practices change.
Personal information we may receive
When you contact us, we may receive your name, email address, selected topic and the contents of your message. Never send a password, temporary security code, complete card number, identity document or other sensitive record through the public support form.
Operation of the site may also produce technical information such as an IP address, browser type, device, pages viewed, visit time, referring address and security logs. We use these details to maintain the service, understand errors and identify activity that could harm the site or its visitors.
Why information is collected and used
We use submitted information to answer a request, direct a question to the right support route, protect the site and retain the record needed for follow-up. Technical data may help us measure page stability, correct a failure and improve navigation that should remain readable on both phones and computers.
We limit each use to the purpose explained at collection or another use permitted by law. We do not sell personal information received directly by Zodiac Casino Quebec, and our contact form does not ask for financial credentials.
Cookies, the map and external services
The site may use essential cookies to preserve a language choice, operate navigation or protect a technical session. Statistical measurement may also help us understand visits, but it should remain proportionate and provide the required choices whenever consent is necessary.
The embedded map and redirect links may disclose limited technical data to an external provider when you load or open them. After you reach a partner website, its own privacy policy governs account creation, payments, games and other information collected outside our domain.
Disclosure, retention and safeguards
We may disclose a limited amount of information to providers that host, secure or support the site, and when a valid law or order requires disclosure. Those providers should receive only what is needed for their work and apply safeguards appropriate to the sensitivity of the information.
We retain information only for the period needed for support, security, legal duties or dispute resolution, then destroy or properly anonymize it. Access controls, protected transmission, backups and reasonable monitoring reduce risk, although no online service can promise absolute security.
Quebec rights under Law 25
The Act respecting the protection of personal information in the private sector, as amended by Law 25, includes transparency, access and correction rights. Depending on the circumstances, a person may also withdraw consent, request portability of computerized information collected from them, or seek cessation of dissemination and de-indexing when the legal requirements are met.
A request must be sufficiently clear and may require identity verification to protect the record from unauthorized access. We respond within the periods required by applicable rules and explain the reasons when a request cannot be completed in full.
Contacting the privacy lead
To request access, correction, withdrawal of consent, portability or information about our practices, email support@zodiac-casino-quebec.ca with “Privacy” in the subject. Identify the relevant website as zodiac-casino-quebec.ca and provide the details needed to understand the request without sending a sensitive document until a secure method is provided.
If our response does not resolve the matter, you may contact the Commission d’accès à l’information du Québec to learn about available remedies. You can also read our terms and conditions, review responsible gaming information or return to Zodiac Casino Quebec.